Ms. Karen Leland
Sterling Consulting Group
Sausalito, California
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Ms. Karen Leland is a partner in Sterting Consulting Group, an international management consulting firm specializing in quality service improvement. She is the co-author of the best selling book, Customer Service For Dummies. She has worked with leading companies throughout the world including, American Express, AT&T, Lufthansa Airlines, Xerox and Oracle. She has been featured as an expert on quality service in The New York Times, Newsweek and Time. |