BUILDING A WINNING QUALITY SERVICE STRATEGY
As most corporate giants and small businesses alike realize, quality service is a critical concern for businesses in the 90's and beyond. In this practical, hands-on program, the participants will learn how to make their companies winners at the service game. The participants will not only gain a greater understanding of what it means to be customer focused companies, but they will take a 36-point evaluation to determine the quality of service their companies offer now. Finally, the participants will identify the six key strategic actions they can implement to immediately improve their company's service focus and culture.